Information for clients - To make a request - We can only take you to medical appointments

Telephone our duty officer on 07546 424 397 between 10 a.m. and 1 p.m. weekdays. Outside of these hours there is not a recorded message on our phone number; you are not able to leave a message.  If our morning line is busy, please try again a little later.

Our service is for residents of Fleet, Church Crookham, Crookham Village and Dogmersfield.   There are similar services for people in Crondall, Hartley Wintney, Farnborough and Farnham.

For new clients :  When you first ‘phone our duty officer will request some personal details and these will be held as a record of your registration. We will send you information about our service, and once registered you will be able to make a request for transport to your appointment.

Once registered:  The duty officer will make a note of the date and time of your appointment and where you are going and later will try to find a volunteer driver to take you. You can book for transport for the next day and up to seven days ahead.  You cannot book more than two trips at any one time and we do not accept requests for transport on the day you call.

The Duty Officer will remind you of the following procedures that we recommend you comply with: -

• You may take a walking frame (with legs or wheels)
•  A wheelchair may only be taken if a suitable vehicle is available, and your accompanying carer takes full responsibility

 Your Driver will: -

• Call you before your appointment and check the arrangements.
• The use of face masks to be a matter of choice.
• Our driver will collect you from your home, take you to your appointment, wait and bring you home. If your appointment is  likely to be over 2 hours the driver may need to make a separate journey to collect you.
• Your driver will not be able to accompany you into your clinical appointment.

Communicare drivers are caring, not Carers.

Drivers, not chaperones

Friendly and kind but not surrogate family members!

If, since making your appointment anything has changed and you wish to rearrange or cancel the your transport booking with us, please call Communicare between 10.00am and 1.00pm Monday to Friday.

If you have a lengthy appointment, we will take you, drop you off and return later to collect you – so this counts as two journeys.

 We are all volunteers.  We will try our best to find you a driver, but this may not always be possible.

Clients with Special Needs           

Just explain your position to the duty officer so that we can assess how we can help you.

 How much do you charge?

We do not make a charge, but we do ask for a donation to help cover our costs.

Donations are our only source of income and a list of suggested donations is available on our donations tab.

You will see that we suggest £4 for journeys within Fleet.   We accept HCC Travel Vouchers.

Data Privacy

When you first registered, we recorded some personal information about you – including your name, address and telephone number and the contact details of a relative or friend in case of emergencies.

We need to keep this information so that we can provide our service for you. 

We comply with the legal requirements to keep your personal data safe and up to date.   

Our Privacy Notice is available here on the GDPR tab.